
Frequently asked questions
Find answers to common questions about our products and services.
Yes. Every Western Serenity Series mattress is built to the exact width and length you enter on the product page, so it's made for your trailer rather than a "close enough" standard size. If your bed platform has rounded or angled corners to fit the gooseneck nose, select the corner style and enter the radius or cut size, and we'll build it to match.
Measure the width and length of the bed platform at its widest points. If the corners curve or angle in at the nose, measure how far each corner cuts in. Then measure from the platform to the ceiling to make sure a 12-inch mattress leaves you comfortable headroom. Not sure about your measurements? Contact us before ordering and we'll help you get it right.
It depends on your trailer's headroom. Most people want enough clearance to sit up in bed, so measure from the platform to the ceiling before ordering. If clearance is tight, reach out and we'll help you decide whether the Serenity is the right fit for your space.
Because each mattress is cut to your dimensions, custom-size orders are non-returnable. That's why we ask you to confirm your measurements before checkout, and why we're happy to review them with you before your order is placed.
Shipping is free to the continental USA. The mattress arrives roll-packed, which makes it easy to carry through a narrow LQ door and into the gooseneck before unrolling. Give it time to fully expand after unpacking.